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New orders typically take 2–5 working days to arrive

Please note that Fridays and sudden vacations are not counted as working days

Orders are processed after vacations end

Important Notes:

During peak sale seasons, restocks, and new drops, delivery may take a little longer. We appreciate your patience!

Please ensure your shipping address and phone number are correct. Incomplete or inaccurate details may result in your order not being shipped

At LOMA, we are committed to providing the best shopping experience for our customers. Please review our Exchange & Return Policy below:

We do not offer refunds. We only provide exchanges within 5 days of receiving your order

Exchange Conditions:

To be eligible for an exchange, the item must be:

Unused, unworn, and unwashed.
In its original condition.
Returned with all original tags attached

Shipping Fees:

If the customer wishes to exchange an item for a different size or for any personal reason:
The customer is responsible for all shipping costs (both return and reshipment)

Important Notes:

All exchanged items are subject to inspection and approval before the exchange request is accepted.
We cannot accept exchanges for any item that has been used, washed, damaged, or returned without its original tags.
Items purchased during sales, promotions, or special offers can only be exchanged subject to the availability of alternative sizes or replacement products at the time of the exchange request

How to Request an Exchange:

To request an exchange, please contact us via WhatsApp:

[WhatsApp Link]

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value